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Q1: What are the products provided by JCT?

A1: JCT specializes in producing and sales of compatible toner cartridge. The products covers in copier & printer toner cartridge,drum unit,refill toner powder,ink cartridge and other spare parts etc.

Q2: Can you provide OEM service for the customers? Can we have our own brand packaging? How?

A2: Yes, we can provide oem service. We have designer who can meet your customized packaging requirement, all you have to do is let us know your ideas. Please Click here to contact us now

Q3: Can I buy samples placing orders?

A3: Yes.We support customers to purchase samples to test the quality before purchasing goods in large quantities. Please Click here to contact us now.

Q4: What is your lead time?

A4: It depends on your order quantity and the season you place the order. Usually we can ship the goods within 1-7 working days for small quantity, and about 25-30 working days for the large quantity.

Q5: How do you deliver the goods?

A5: JCT supports EXW, FOB,DDU terms of trade. If you don't have agent forwarder in China, we can help you find the freight forwarder. We can deliver the goods to you by sea / air / land / express.

Q6: Do your cartridges print exactly the same as original?

A6: Compatible cartridges are known for their favourable prices and similar printing as originals.Our products all use high-quality toner powder,which can be guaranteed quality.

Q7: Are your cartridges compatible or remanufactured?

A7: We offer both compatible and remanufactured.

Q8: How to deal with the defective products?

A8: We have a professional after-sales team. When there are defective products in the goods, please send pictures or videos to our customer service immediately. After confirming, the defective goods can be exchanged with the ratio of 1:1.